A new client will go through an interview process to determine what service level they desire (the scope of the work) and to determine the complexity and size of their operations.  A proposal will be developed from that process.

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For a client receiving regular monthly services, I prefer offering a fixed monthly price with a semi-annual review.  This allows a client to receive monthly services at a fair, agreed upon price with no surprises.  If a special out-of-scope job is requested, I will either give a quote for the job or bill by the hour if the work is hard to define.

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